Terms of Service

1. Acceptance of Terms

By accessing and using PrimeScale's website, services, or engaging with us in any capacity, you ("Client," "you," or "your") accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Hypebrand Private Limited, operating as PrimeScale ("Company," "we," "us," or "our"), a private limited company incorporated in India.

2. Services Description

PrimeScale provides comprehensive Amazon growth and marketing services, including but not limited to:

2.1 Core Services

• Amazon Ad Campaign management and optimization
• Product listing optimization and A+ Content creation
• Strategic consulting and business advisory
• Performance analytics and detailed reporting
• Keyword research and competitive analysis
• Brand Store development and management
• Inventory planning and forecasting
• International marketplace expansion guidance

2.2 Global Expansion Services

• Complete compliance documentation for international markets
• Regulatory guidance for global Amazon expansion
• Cost-effective international launch strategies
• Cross-border logistics and fulfillment support
• Multi-marketplace management and optimization

3. Service Packages and Commitment

3.1 Minimum Commitment Period

All service packages require a minimum 3-month commitment. This commitment period is essential because:

• Amazon algorithm optimization requires time to show results
• Data collection and analysis need sufficient duration
• Strategy implementation and refinement is an iterative process
• Meaningful ROI measurement requires adequate time frames

3.2 Service Packages

4. Payment Terms and Billing

4.1 Payment Schedule

• Monthly service fees are due in advance on the 1st of each month
• Setup fees (if applicable) are due upon contract execution
• International expansion fees are billed separately as agreed
• All payments must be made in Indian Rupees (INR)

4.2 Late Payments

• Late payment fee of 2% per month on overdue amounts
• Service suspension after 15 days of non-payment
• Account termination after 30 days of non-payment
• Collection costs and legal fees may be charged to the client

4.3 Refund Policy

Service fees are generally non-refundable. However, refunds may be considered in the following circumstances:

• Failure to deliver agreed services due to our fault
• Breach of contract by PrimeScale
• Mutual agreement to terminate services early

Refund requests must be submitted in writing within 30 days of the issue occurrence.

5. Client Responsibilities and Obligations

5.1 Information and Access

Clients are responsible for:

• Providing accurate, complete, and timely business information
• Granting necessary access to Amazon Seller Central accounts
• Sharing relevant business data, metrics, and historical performance
• Responding to requests for information within 48 hours
• Maintaining updated contact information and communication preferences

5.2 Business Operations

• Maintaining adequate inventory levels to support growth strategies
• Ensuring product quality and customer satisfaction standards
• Compliance with all Amazon policies and marketplace rules
• Timely implementation of recommended operational changes
• Maintaining necessary business licenses and registrations

5.3 Communication and Collaboration

• Participating in scheduled strategy calls and meetings
• Providing feedback on campaigns and strategies
• Notifying us of any business changes or challenges
• Maintaining professional communication standards

6. Performance Expectations and Disclaimers

6.1 Results Disclaimer

While we strive for optimal results and have a proven track record, we cannot guarantee specific outcomes. Performance may vary based on:

• Market conditions and seasonal fluctuations
• Competition and industry dynamics
• Product quality and customer demand
• Client execution and implementation of recommendations
• Amazon algorithm changes and policy updates
• External economic factors and global events

6.2 Past Performance

Past results, case studies, and testimonials do not guarantee future performance. Each business is unique, and results will vary based on individual circumstances.

6.3 Service Level Commitments

• Monthly strategy calls and performance reviews
• Weekly campaign monitoring and optimization
• 48-hour response time for urgent issues
• Monthly detailed performance reports
• Quarterly business review sessions

7. Confidentiality and Data Protection

7.1 Confidential Information

We maintain strict confidentiality regarding:

• Business strategies, financial data, and performance metrics
• Customer information and proprietary business processes
• Amazon account data and advertising strategies
• Any information marked as confidential or proprietary

7.2 Data Security

We implement industry-standard security measures to protect client data, including encryption, secure access controls, and regular security audits.

7.3 Data Usage

Client data may be used in anonymized, aggregated form for:

• Service improvement and optimization
• Industry benchmarking and analysis
• Marketing materials and case studies (with explicit consent)

8. Intellectual Property Rights

8.1 PrimeScale IP

All methodologies, processes, tools, and proprietary systems (including the PrimeScale Playbook™) remain the intellectual property of PrimeScale.

8.2 Client IP

All client-specific content, branding, and business information remain the property of the client.

8.3 Work Product

Campaign strategies, optimizations, and recommendations developed specifically for the client become the client's property upon full payment.

9. Termination

9.1 Termination by Client

• 30 days written notice required after minimum commitment period
• Early termination fee equal to 50% of remaining contract value
• All outstanding fees must be paid before termination

9.2 Termination by PrimeScale

We may terminate services immediately for:

• Non-payment of fees after 30 days
• Breach of these Terms or Amazon policies
• Fraudulent or illegal activities
• Abusive behavior towards our team members

9.3 Post-Termination

• Access to accounts and data will be transferred back to client
• Final reports and documentation will be provided
• Confidentiality obligations continue indefinitely
• No refunds for services already rendered

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the fees paid in the preceding 12 months
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for Amazon policy changes or account suspensions
• Force majeure events excuse performance delays or failures

11. Indemnification

Client agrees to indemnify and hold PrimeScale harmless from any claims, damages, or expenses arising from:

• Client's breach of these Terms or Amazon policies
• Illegal or fraudulent activities by the client
• Product liability or intellectual property infringement
• Misrepresentation of information provided to us

12. Dispute Resolution

12.1 Negotiation

Parties agree to first attempt resolution through good faith negotiation.

12.2 Mediation

If negotiation fails, disputes will be submitted to mediation in Mumbai, India.

12.3 Arbitration

Unresolved disputes will be settled through binding arbitration under Indian Arbitration and Conciliation Act, 2015.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. The courts of Mumbai, Maharashtra have exclusive jurisdiction over any legal proceedings.

14. Modifications and Updates

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• Email notification to registered clients
• Prominent website notices
• Updated terms posted on our website

Continued use of services after changes constitutes acceptance of updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions regarding these Terms or our services, contact us: