Refund Policy

1. Overview

At Hypebrand Private Limited, operating as PrimeScale, we are committed to delivering exceptional Amazon growth services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

Please read this policy carefully before engaging our services, as it forms part of our Terms of Service.

2. General Refund Policy

2.1 Non-Refundable Services

The following are generally non-refundable:

• Monthly service fees for completed months
• Setup fees and onboarding costs
• Strategy development and consultation time
• Campaign optimization work already performed
• Reports and analysis delivered
• Time spent on account management and communication

2.2 Rationale for Non-Refund Policy

Our services are knowledge-based and time-intensive, involving:

• Dedicated team allocation and resource commitment
• Proprietary strategy development using our PrimeScale Playbook™
• Continuous monitoring and optimization efforts
• Custom analysis and reporting for each client
• Opportunity cost of declining other potential clients

3. Exceptional Circumstances for Refunds

3.1 Service Delivery Failures

Partial or full refunds may be considered if:

• We fail to deliver agreed services due to our fault or negligence
• Significant breach of our service commitments
• Failure to provide monthly reports or strategy calls as promised
• Unauthorized access or misuse of client accounts by our team

3.2 Technical Issues

Refunds may be considered for:

• Extended service outages caused by our systems (>72 hours)
• Data loss or corruption due to our technical failures
• Inability to access client accounts due to our technical issues

3.3 Mutual Agreement

Refunds may be provided when:

• Both parties mutually agree to terminate services early
• Significant changes in business circumstances make services irrelevant
• Client's business closure or bankruptcy (with documentation)

4. Refund Request Process

4.1 How to Request a Refund

1. Submit a written request to refunds@primescale.pro
2. Include your account details and service agreement number
3. Provide detailed explanation of the refund request
4. Attach supporting documentation if applicable
5. Specify the amount and time period for which refund is requested

4.2 Required Information

Your refund request must include:

• Full name and company details
• Service package and contract dates
• Specific reasons for the refund request
• Timeline of events leading to the request
• Any relevant correspondence or documentation
• Preferred refund method (bank transfer, etc.)

4.3 Time Limits

• Refund requests must be submitted within 30 days of the issue occurrence
• Requests submitted after 90 days will not be considered
• Service delivery issues must be reported within 7 days of discovery

5. Refund Processing

5.1 Processing Timeline

• Initial acknowledgment within 48 hours
• Detailed review completed within 10 business days
• Approved refunds processed within 10 business days
• Bank transfers may take 3-5 additional business days

5.2 Refund Methods

• Bank transfer to the original payment account
• Refunds issued in the same currency as original payment
• Processing fees may be deducted from refund amount
• Refund confirmation sent via email

6. What Is NOT Eligible for Refunds

• Dissatisfaction with campaign performance or results
• Changes in Amazon algorithms affecting performance
• Market conditions or seasonal fluctuations
• Change of mind or business strategy
• Amazon policy changes or account suspensions
• Client's failure to implement recommendations
• Inventory shortages or supply chain problems
• Budget constraints or cash flow issues

7. Contact Information

For refund requests or questions about this policy:

8. Legal Compliance

This policy complies with Indian Consumer Protection Act, 2019 and is governed by Indian law. Disputes are subject to the jurisdiction of Mumbai courts.