Privacy Policy

1. Introduction

Hypebrand Private Limited, operating as PrimeScale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primescale.pro, use our services, or engage with us through various channels including WhatsApp, email, or phone.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and company information
• Amazon Seller Central account details and business metrics
• Financial information related to your Amazon business
• Communication preferences and marketing consent
• Any other information you choose to provide

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Website usage data, pages visited, and time spent
• Referral sources and search terms
• Cookies and similar tracking technologies

2.3 Third-Party Information

• Amazon Seller Central data (with your permission)
• Social media profile information
• Business verification data from public sources

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and improve our Amazon growth services
• Communicate with you about our services and your account
• Process payments and manage billing
• Send marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security
• Provide customer support and respond to inquiries

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing and communication
• Analytics and performance monitoring
• Customer support services

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings, but disabling them may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, contact us at privacy@primescale.pro

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and business operations

We will securely delete or anonymize your information when it's no longer needed.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.